Brandon Sanderson’s Dragonsteel Books has temporarily halted all production, binding, and shipping of The Eye of the World leatherbound edition following a concerning number of manufacturer defects reported by customers who’ve already received their copies.
Transparency is great to have, for problems in a binding run. This is a huge potential setback for The Wheel of Time series. The varied quality problems make me think that a visit is the starting point, but that a full systems review and analysis is needed to find the places in the processes where things went wrong, and decide how to fix them (iterative factors or all at once). Failure review and analysis always takes longer than expected, so the customers should submit tickets and be patient.
They're using the industry leader, as is only natural. And it was their only option when they started. The problem, and what they can't know, is the way in which that particular company has been having increasing problems with production quality over the last five years as its experienced employees retire and their replacements aren't really up to the job.
That's tough. It looks like four separate problems, three sporadic and one systemic. The systemic problem looks like it might be the printer, not the bindery, although the bindery should have caught it immediately if it applies to all of them, as it likely does.
That picture of the customer showing off his copy is worthy of being turned into a soyjack.
Transparency is great to have, for problems in a binding run. This is a huge potential setback for The Wheel of Time series. The varied quality problems make me think that a visit is the starting point, but that a full systems review and analysis is needed to find the places in the processes where things went wrong, and decide how to fix them (iterative factors or all at once). Failure review and analysis always takes longer than expected, so the customers should submit tickets and be patient.
Guess they should have used Castalia. But that would put support with their respective enemy. We'll see what happens!
They're using the industry leader, as is only natural. And it was their only option when they started. The problem, and what they can't know, is the way in which that particular company has been having increasing problems with production quality over the last five years as its experienced employees retire and their replacements aren't really up to the job.
That's tough. It looks like four separate problems, three sporadic and one systemic. The systemic problem looks like it might be the printer, not the bindery, although the bindery should have caught it immediately if it applies to all of them, as it likely does.